Information Security Policy

INTRODUCTION

The management of our online gaming system complies with high ethical and professional standards in order to provide the User with a secure service. Fallback Ruler Limited, having its registered address at Avlonos, 1, Maria House, 1075, Nicosia, Cyprus (hereinafter Company), conduct online gaming operations via license of Lone Rock Holding (director of the Company) issued by the Government of Curacao under license 365/JAZ, sub-license GLH-OCCHKTW0710132018, organizes gambling via the www.pollytrading.com website (hereinafter the www.pollytrading.com or Website) and is the company dealing with all the systems and back office operations. Financial Transactions are managed by the company Fallback Ruler Limited. Its registered office is located at Avlonos, 1 Maria House 1075, Nicosia, Cyprus. Fallback Ruler Limited grant the Player security from three different aspects involved in its systems:

  • Financial Security
  • IT Security
  • Legal Security

Fallback Ruler Limited will hold in strict confidentiality all information on Account Holders. A breach of such a policy may only take place if Fallback Ruler Limited is compelled to do so by the Governing Authorities and/or in the event of a Player violating Fallback Ruler Limited rules. A Player is given its e-mail address as username and the Player chooses a password. It is an Account Holder's own responsibility not to share this information. If the Player has reason to believe that others have become party to this information, the Player should immediately contact www.pollytrading.com Customer Service and a new password will be issued. All conversations between a Player and www.pollytrading.com customer support are kept on record.

FINANICAL SECURITY

Fallback Ruler Limited provides the users accounts at www.pollytrading.com with different payment methods to top-up their accounts. Payment methods top-ups may, from time to time, be partially and/or fully declined subject to certain security systems managed in collaboration with a Payment Solution Provider and/or a Financial Institution. Such security measures may decline legitimate Credit Cards, which nevertheless, at a particular time, it is not possible to process. Fallback Ruler Limited personnel do not control the said systems, nor have they any knowledge, of the reasons for any top-ups being declined. The Registration Form will be protected by SSL encryption (HTTPS). This will protect the personal details while in transit over the internet. The password shall be stored using a non-reversible hash key to ensure that the password is stored securely and cannot be stolen. Strong passwords will be enforced. Authenticity checks are carried out on the player to ensure their validity; after which the account is activated. The Player will receive an E-mail confirming his registration and details on login, but without the password; the password is never communicated via E-mail. Fallback Ruler Limited will request documents to verify identity and/or authorization to use a specific Credit Card and/or other facts provided by the Account Holder, before expediting top-ups and/or settlements including pay out of winnings. Fallback Ruler Limited is also bound by and falls under strict anti-money laundering laws and regulations. Maximum privacy is provided for all banking transactions between the Fallback Ruler Limited Account Holder’s bank and the relevant banking institute offering its services to Fallback Ruler Limited. Fallback Ruler Limited ensures that the Account Holder’s credit card number will never be communicated to any other parties except to the financial institutions dealing with transactions and in special cases where divulgence of information is required by a court of law or by relevant administrative authorities.

IT SECURITY

All games available at the www.pollytrading.com website is provided by licensed 3rd party providers and random number generators are used drawing numbers and cards at random. Numbers cannot be forecasted nor related to one another thanks to a special and sophisticated algorithm: everything is left to chance and luck. Games are set so that online gaming can give entertainment opportunities. The necessary precautions are taken not to encourage users to play big amounts of money and high payouts to players. Fallback Ruler Limited and its software providers systems are tested and subjects to regular monitoring.

LEGAL SECURITY

Fallback Ruler Limited has to comply with all the legal restrictions envisaged to safeguard the Account Holder. The license is issued by the Authority only after checking the existence of some assumptions, including: 

  • the proper use of interactive games
  • player protection
  • the prevention of money laundering
  • public needs

The Authority shall revoke the authorization given should one of the above-mentioned legal assumptions not be respected. This is the guarantee that the Player is being given. Therefore, it is Fallback Ruler Limited precise duty to ensure compliance with procedures related to security and transparency while the customers play. To maintain a high level of security and integrity in the system, Fallback Ruler Limited reserves the right to conduct a security review at any time to validate the customer’s identity, age, the registration data provided by the Account holder, to verify the Account Holder’s playing of the Games and the Account Holder’s financial transactions for potential breach of this Agreement and of applicable law. As such the Player authorities Fallback Ruler Limited and its employees to make any inquiries of the Player and for Fallback Ruler Limited to use and disclose to any third party we consider necessary to validate the information the Player provides to us or should provide to us in accordance with this Agreement, including but not limited to, ordering a credit report and/or otherwise verifying the information against third party databases. In addition, to facilitate these security reviews, the Player agrees to provide such information or documentation as the Company, in its unfettered discretion, may request.